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May 09, 2019 12:37:28

Canny Best Practices: Status Changes

by @hum | 244 words | 🐣 | 215💌

Sarah Hum

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At Canny, we strive for simplicity. Particularly for the end user experience as we want your team to get as much feedback as possible. That's why we have a fixed set of roadmap statuses. We want you to reserve your more complex and specific status attributes to your internal team. 

When you change the status of a post, you can optionally add a note to explain the decision or ask questions.

Let's take a quick look at the statuses in Canny and when they should be used.

Open

This is the default status that every new post gets. It simply means that no decision has been made on the request. Don't be afraid to revert something back to "open". Things happen! Leaving a little explanation is always appreciated.

Sorry all, we're changing this back to open. Our team has decided to move more towards [product direction] thus we're de-prioritizing [feature]. Thanks for understanding!

Under Review

This status is to show that your team is considering the request. No official decision has been made on it but your team is keeping an eye on it. You're looking for more insights via votes and comments.

Your comment can say something like:

Our team is considering this request. We'd love to hear more from you.
What problem are you trying to solve with this?
How important is this feature to you?
How would you want it to work?

Originally published at canny.io

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