Adopting a new system can be both exciting and scary. With Canny, reaching the light at the end of the tunnel is worth it. It’s where feedback isn’t scattered everywhere. Instead, it’s all organized in one place. It’s where your product team can uncover insights to help build your next best feature. It’s where your customers can go when they want to voice their ideas.
The journey, however, isn’t always easy. The majority of your customers will adapt seamlessly. Teams on Canny have gotten a lot of positive feedback from their users. That said, a few can be averse to change. If you’re hitting little roadblocks, we’re here to help.
You can help your customers understand the benefits of using Canny. Here are some tips on how to rally your customers around Canny.
Lead by example
If you want to be successful with Canny, we highly recommend that your team creates the first few posts. This should be easy. Dig up that spreadsheet or the emails where you currently have feedback stored. Add them as separate posts on your board. Your customers will instantly understand what kind of stuff they should be posting on your Canny boards.
To be continued…