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Aug 19, 2019 06:53:20

What are good options for SaaS companies to gather user feedback?

by @hum | 275 words | 🐣 | 215💌

Sarah Hum

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Total posts: 215💌
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Continuing to answer Quora questions to do my 200WaD while marketing Canny.

Here's my answer to: What are good options for SaaS companies to gather user feedback?

If you're on Quora, your upvote would help my answers get seen. Thanks in advance!

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Our tool, Canny, does exactly what you're looking for. Our core features allow your customers to post and vote on feature requests, see the roadmap, and see latest updates.

Hundreds of teams trust Canny to manage customer feedback. The majority of them are SaaS companies. Many of them made the switch over from tools like UserVoice. 

Portal and widget

The customer-facing interfaces are kept simple to ensure you get as much feedback as possible. You can simply link to your Canny portal or embed our widget. As your customers are typing their request, Canny suggests similar posts to help you reduce duplicate requests.

Roadmap view

There is a simple roadmap view to show your customers what you're working on.

Changelog

The changelog is an official way for you to show off your newest features.

Powerful admin

Once you have all your feedback in Canny, your admin view will help you uncover insights to make informed product decisions. Segment your users by any attribute to look at your feedback based on your most important user groups.

Of course you also have your moderation powers like deleting, editing, and merging posts. 

We have a free 14-day trial for you to try all of our features. If you're already using a similar tool, send us a message and we may be able to import all your data. 

Originally published at www.quora.com

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