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Aug 09, 2019 10:09:49

What's the best way to manage feature requests from colleagues or stakeholders outside of the produc

by @hum | 356 words | 🐣 | 215💌

Sarah Hum

Current day streak: 0🐣
Total posts: 215💌
Total words: 107318 (429 pages 📄)

Continuing to answer Quora questions to do my 200WaD while marketing Canny.

Here's my answer to: What's the best way to manage feature requests from colleagues or stakeholders outside of the product team?

If you're on Quora, your upvote would help my answers get seen. Thanks in advance!


As a product manager, you're responsible for making impactful product decisions. The best product teams are powered by data. Product usage stats,  research, and feedback.

If your team has more than 50 people, it's likely that silos of information and knowledge are forming. Marketing and sales aren't in touch with product or vice versa. Even within the product org, product teams don't know what's going on outside their own domains.

Many teams on Canny use it internally. We did a case study with Bench Accounting that revealed how Canny was able to build a culture around product feedback.

People don't think of Canny as a software tool, they think of it as their voice. It's their primary channel to get eyes on a problem. It's baked into the culture in a way that gives people a voice they didn't have before.

It's as simple as setting up a separate Canny board for your internal teammates. Once you get your teammates onboard, you'll be able to reap the benefits of having organized feedback.

Stop losing track of feedback

With Canny, all feedback is fair game. Your idea gets written down and preserved for others to see. You add your idea to the Canny board and other teammates can vote on it if they agree. Anyone can chime in to give additional context or thoughts.

Build transparency into product decisions

Canny helps bring everyone into the fold. Everyone can see the status of an idea from ideation to launch. Increasing transparency helps your whole team feel like a cohesive system instead of individual limbs.

With Canny, feedback is no longer being sent into a black hole (e.g. email). Instead, with feedback in one place, you always have a constant high-level view into internal feedback.

Originally published at www.quora.com

From Sarah Hum's collection:

  • 1

    @hum Happy 200th post!

    Rosie Odsey avatar Rosie Odsey | Aug 10, 2019 22:27:32
    • 1

      @rosieodsey oh I didn't even notice! Thanks!

      Sarah Hum avatar Sarah Hum | Aug 10, 2019 19:01:03
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