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Jul 25, 2019 12:20:07

What tools can I use to keep track of feature requests?

by @hum | 303 words | 🐣 | 215💌

Sarah Hum

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Continuing to answer Quora questions to do my 200WaD while marketing Canny.

Here's my answer to: What tools can I use to keep track of feature requests?

If you're on Quora, your upvote would help my answers get seen. Thanks in advance!

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We built Canny to help teams like yours track feature requests.

You could easily use a spreadsheet to keep track of feedback. However, at scale, that gets really messy and unorganized. The important thing when collecting feature requests is that the requests are organized.

Collecting feature requests with Canny is easy. We recommend exposing Canny to your end users so they can add their requests and vote on existing ones. Here's our feature requests board as an example.

Or, if you don't want to expose feedback publicly, you can keep track of feedback privately. Here's an article we wrote with the pros and cons of this approach so you can decide your preference: Using Canny privately.

You can also add votes manually in Canny so no request gets lost. If you use Intercom or Zendesk, check out our integrations to make that process even smoother.

Now that you have feedback organized in Canny, prioritization becomes a lot easier. You're able to sort and filter the data to what you like.

With Canny, you always know who is requesting a feature. Our user segmentation feature allows you to see feedback from users you care about most. For example, paying customers, enterprise customers, churned customers, etc.

All this information will help your team prioritize the most important features.

Then, you can share updates to close the feedback loop. Your customers will appreciate that you're listening to their feedback.

Here's our list of features to give you an overview of what we offer. Hope this helps!

Originally published at www.quora.com

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