Continuing to answer Quora questions to do my 200WaD while marketing Canny.
Here's my answer to: Why has UserVoice become so expensive?
If you're on Quora, your upvote would help my answers get seen. Thanks in advance!
UserVoice has moved quite far upstream. You won’t find any pricing on their website and will need to speak to sales for a quote. Seeing that their product hasn’t really changed at least since 2014, it seems like they’re focused on sales and closing bigger deals. The big deals are necessary to cover their high customer acquisition costs.
Check out Canny for transparent pricing and a product that is always improving. Similar to UserVoice, you can let your users post and vote on ideas. We’re focused on helping teams turn feedback into actionable insights to drive growth and customer satisfaction.
We’ve recently released a couple big features.
The first is Changelog that enables you to officially announce your newest features. Having a changelog means your customers are more likely to discover your new feature and stay engaged with your product.
The second feature is user segments. As a Canny admin, you can create segments in Canny and view your feedback filtered to that segment. For example, you can look at feedback only from paying customers or churned customers. Not all customers are created equal so you should prioritize with that in mind.
Check out our features page for a more detailed overview of what we offer. We’re also around on live chat to answer any questions!